HVAC Maintenance Plans

It is worth it if you would otherwise skip the service, which is most people. Two things carry the value: the visits actually happen, and you move up the list when the weather turns. If you are the sort who books both tune-ups on your own every year without fail, the plan buys you priority and the member rate and not much else. We would rather tell you that than sign you up for something you do not need.

Because there is a fixed number of trucks and a very unfixed number of calls. On the first freezing night of the year the volume is many times an ordinary day, and no contractor can serve all of it at once, so somebody has to be triaged. Members are on a list we already hold, with equipment we already know, which also makes their calls faster to solve. Anyone claiming they never run a queue has never worked a January.

Twice a year for a house with separate heating and cooling equipment — the combustion side before winter and the refrigerant side before summer. A heat pump runs in both seasons and carries twice the hours, so it wants both visits even more. Commercial rooftop equipment is usually quarterly, sometimes monthly where filters load fast or a kitchen is involved.

Most manufacturers require documented annual service by a licensed contractor as a condition of the parts coverage, and when a claim is filed they can ask for it. A plan produces that documentation automatically, dated, with the readings attached. Homeowners who service the system themselves are usually fine mechanically and stuck administratively when the claim comes.

The work in the visit is the same. What differs is everything around it: the booking is ours to chase, the readings are compared against your own history rather than a textbook, the rate on repairs is lower, and you hold a place in the queue. A one-off tune-up is a snapshot. A plan is a record, which is what lets us say a capacitor has drifted rather than that it looks fine today.

Yes, on every major brand of furnace, boiler, air conditioner, heat pump and rooftop unit. The first visit doubles as an assessment: if the equipment is close to the end or something was installed badly, you will hear it then, before you have paid for a year of maintaining it.

Yes, written to the building rather than to a template. Rooftop units, split systems, boilers, chillers and controls, on a quarterly or monthly cadence, with filter and belt schedules and a log a property manager can hand to ownership. Buildings with remote monitoring get alarms handled between visits rather than discovered at one.

Yes. Each piece of equipment is covered separately, so a house with two air handlers, a two-family with a system per unit, or a landlord with several addresses can all sit under one agreement with one renewal date. Tell us what is at each address and we will set the cadence per system.